Service Request Center
Self-service support with clear response timelines.
Document Requests
Order clearance letters, introduction letters, or certified statements.
Response: 2–3 working days
Profile Updates
Change phone number, address, employment, or next of kin details.
Response: 24 hours
Account Support
Get help with balances, transactions, or account access issues.
Response: Same day
Complaint Submission
Lodge complaints with reference tracking and escalation paths.
Response: Acknowledged in 48 hours
Loan Inquiries
Ask about eligibility, status, restructuring, or settlement.
Response: 1–2 working days
Statement Requests
Request historical statements or custom date-range reports.
Response: 24 hours
How It Works
- 1. Submit — Choose request type and provide details.
- 2. Reference — Receive a tracking number instantly.
- 3. Process — Member services team handles your request.
- 4. Notify — SMS and portal alert when complete.